Frequently asked questions

Yes. Creating an account and verifying your identity are free. You pay fees only when you add money (3%) or withdraw (1%). Sending to other Payroon users is free.

1 countries: Cameroon, Nigeria, Ghana, Kenya, Uganda, Tanzania, Rwanda, Senegal, Côte d’Ivoire and Benin. The country you pick sets your wallet currency.

You can start without it. Verifying with your ID, a selfie and proof of address raises your limits to 2 times the standard ones.

Open Add money, choose your operator, enter your number and the amount, and approve the payment on your phone. The minimum is 100 XAF and the fee is 3%.

Open Withdraw, choose where to receive the money, enter the amount and your PIN. The minimum is 600 XAF. The 1% fee is added to the amount.

Unverified accounts can withdraw up to 50,000 XAF per transaction and 100,000 XAF per day, and send up to 100,000 XAF per transaction. Verified accounts get 2 times those amounts. See Pricing for the full list.

Yes, if they have a Payroon wallet. If their wallet is in a different currency, the current exchange rate is applied and shown before you confirm.

Deposits update once your operator confirms the payment. Withdrawals depend on the operator. You can follow the status in your activity.

A group of 2 to 50 members contributes each cycle and the pot goes to one member in turn. Contributions are held in escrow and every movement is recorded. See the Njangi page for the rules.

After the deadline there is a grace period (48 hours by default). A late contribution adds the group’s late fee, which is a percentage the group sets.

Your 6-digit PIN confirms payments. After 5 wrong attempts it is locked for 15 minutes.

Use Forgot password or Forgot PIN on the sign-in screen. We send a reset link to your email.

Never. If someone asks for them, it is not us.

Yes, from your profile settings. You can also write to support@payroon.com.